What We Collect and Why It Matters
We collect information in three main ways: what you give us directly when you open an account (your name, email, phone number and date of birth), what your device sends automatically (IP address, browser type, session timestamps), and what your payment activity generates (transaction references from
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bKash, Nagad or Rocket, but never your mobile wallet PIN or full account credentials). We use this data to verify your identity, process deposits and withdrawals, detect unusual account activity, and respond to your support requests. We do not sell your personal data to advertisers or
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unrelated third parties. Where we share data with payment processors or fraud-prevention services, those partners are contractually required to handle it under the same standard we apply internally. Your payment method details — whether you use bKash, Nagad or Rocket — are stored only as transaction
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references needed for reconciliation and withdrawal matching. Raw wallet credentials never pass through our servers. Retention periods vary: active account data is held while your account remains open, and for a defined period after closure as required by applicable law. You may request a copy of
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your data or ask us to delete it at any time through the contact path below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.